Payments, Cancellations & Refunds
Individual therapy sessions, are 55 minutes in length. Usually single sessions are booked not more than once a week. However, in certain circumstances double sessions or single sessions more than once a week may be booked.
Session fees for Psychotherapy/Counselling/Hypnosis are due at the time of the session
Session fees are due for Skype sessions 24hours prior to the beginning of a session, unless otherwise agreed
Fees for individual sessions are due before or at the end of the session unless otherwise agreed.
Fees for workshops or groups are due before the workshop/group start or at the beginning of the workshop/group, unless otherwise agreed.
- PayPal (Yvonne@itsallaboutyoutherapy.com or through this website)
- Cheque (made out to It’s All About You Therapy)
- Electronic Money Transfer (Yvonne@itsallaboutyoutherapy.com)
- Credit Card (Visa, MasterCard:- in person only)
- Cash (in person only)
There is a fee for returned payments, e.g. NSF cheques. Becomes due immediately and should be included with the replacement payment.
For detailed fees, please visit the Fees page.
Fee changes will be announced at least one month before they come into effect. Active clients will be informed via email or in person. The changes will also be posted on this website.
If not otherwise discussed, sessions will be charged at the regular fee posted on this website.
Refunds and Cancellations
Courses, Groups and Workshops
I reserve the right to cancel or reschedule courses, groups, or workshops before the announced start date. Should such a cancellation be necessary, all paid fees will be refunded in full by cheque within one week after cancellation notice or held for application to another course or service, as preferred by the participant.
Should a participant wish to cancel his / her participation in the course, group, or workshop, and makes that known in writing (email to sabine@sabinecox,com suffices) at least five workdays prior to the announced start date of the course, group, or workshop, all paid fees will be refunded in full by cheque within one week after receipt of the cancellation notice.
Should the cancellation notice arrive less than five workdays before the announced start date, all paid fees minus a 20% administrative fee will be refunded by cheque within one week after receipt of the cancellation notice.
Should the participant decide to discontinue participation in the course, group, or workshop after the first session, a partial refund will be issued: full fee minus the portion of course time taken. A cheque will be mailed within one week after the cancellation notice is received.
For any cancellations on or after the 2nd session of the course, group, or workshop no refunds are given.
In special circumstances (such as severe illness and such like) personal arrangements may be possible.
When cancelling your participation in a course, group, or workshop, please include your full mailing address (incl. postal code) for the mailing of the refund cheque.
In case of cancellation of a session through me any fees previously paid for that session will be refunded in full or put towards the next booked session, as preferred by the client.
In case of cancellation of a session through the client at least 24 hours before the scheduled session date any fees previously paid for that session will be refunded in full or put towards the next booked session, as preferred by the client.
In case of cancellation of a session through the client within less than 24 hours before the scheduled session date, I will attempt to fill the time slot from my cancellation list. If this is successful, I will not charge for the cancelled session. Should I not be able to fill the time slot, I will charge the full fee for the cancelled session and consider it due within one week of the originally scheduled session.
In special circumstances (such as severe illness) individual arrangements may be possible.
Cancellations for sessions can be made by phone or SMS (289-987-0958) or email (email@example.com). Cancellations for courses, groups, or workshops need to be made by email (firstname.lastname@example.org).
If you have any questions regarding these policies, please contact me at 289-987-0958 or email me.
I am a Registered Counselor with the Canadian Professional Counsellors Association (CPCA).
If there are any complaints about me and my work, please address it with me directly. I will do my best to resolve conflicts with you.
Should a conflict not be resolvable between us, you can direct a complaint to the CPCA. You can find more information about the complaints’ process at the CPCA website.